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General Complaints
I have a complaint about a city employee.
I want to complain about a teacher.
I want to complain about a traffic officer.
I want to make a complaint against a police officer.
I want to make a complaint against a Firefighter/Fire Department employee.
I want to complain about noisy neighbors.
How do I lodge a general complaint?
I want to complain about a car alarm.
I want to complain about trees blocking my view.
I want to complain about a car blocking my driveway.
I want to complain about a fence.
I want to complain about an illegal addition on a home.
I want to complain about construction noise.
I want to complain about a street closure.
I want to complain about speeding traffic in my neighborhood.
I want to complain about a car parked on someone’s lawn.
I want to complain about garbage cans left on the sidewalk.
I want to complain about tree roots lifting up the sidewalk.
I want to complain about a broken sidewalk.
I want to complain about flooding in my neighborhood.
I want to complain about a tree limb in the street/in my yard.
The drains/sewers in my street smell bad.
I want to complain about illegal construction in my neighborhood.
I want to complain about an unmaintained property in my neighborhood.
I want to complain about a car parked on a lawn in my neighborhood.
 
 

I have a complaint about a city employee.
Contact the Personnel Office at (909) 625-9407.

I want to complain about a teacher.
Contact the Ontario-Montclair School District at (909) 459-2500 for elementary and middle schools, or the Chaffey Joint Union High School District at (909) 988-8511 for high schools.

I want to complain about a traffic officer.
You can contact the Sergeant on duty at the time of the complaint to immediately resolve the issue or you can come to the police department located at 5111 Benito Street and complete a "Citizen Complaint Form."  If you are not able to come to the police department, a form can be mailed to you upon request.  For any questions or concerns, please contact the Montclair Police Department at (909) 621-4771.

I want to make a complaint against a police officer.
You can contact the Sergeant on duty at the time of the complaint to immediately resolve the issue or you can come to the Police Department at 4870 Arrow Highway and complete a "Citizen Complaint Form."  If you are not able to come to the Police Department in person, a form can be mailed to you upon request.  For any questions or concerns, please contact the Police Department at (909) 621-4771.

I want to make a complaint against a Firefighter/Fire Department employee.
You can come to the Fire Department headquarters located at 8901 Monte Vista Avenue and complete a "Citizen Complaint Form".  If you are not able to come to the Fire Station, a form can be mailed to you upon request.  For any questions or concerns, please contact the Fire Department at (909) 447-3540.

I want to complain about noisy neighbors.
At the time the noise is occurring, contact the Police Department at (909) 621-4771 so that an officer may be dispatched to the location to speak to the resident about the noise.  If possible, have the address where the noise is occurring available to provide to the dispatcher.

How do I lodge a general complaint?
Contact City Hall at (909) 626-8571.

I want to complain about a car alarm.
If a car alarm has been activated and is creating a disturbance because it has not reset or the owner is not available to deactivate it, call the Police Department at (909) 671-4771.

I want to complain about trees blocking my view.
Contact the Public Works Department at (909) 625-9478.

I want to complain about a car blocking my driveway.
Contact the Police Department  at (909) 621-4771.  Be prepared to provide the dispatcher with the vehicle description (make, model, color and license number) if possible.

I want to complain about a fence.
If you are concerned that a fence/wall has been constructed without building permits, or is deteriorated and presents an unsafe condition, please contact Code Enforcement at (909) 625-9477.  If you are concerned that the fence has been constructed in a manner that encroaches upon your property, you will need to pursue the matter through the civil process, as the City of Montclair has no jurisdiction in civil matters.

I want to complain about an illegal addition on a home.
Contact Code Enforcement at (909) 625-9477.

I want to complain about construction noise.
Contact the Engineering Division of Public Works at (909) 625-9478.

I want to complain about a street closure.
Contact the Engineering Division of Public Works at (909) 625-9440.

I want to complain about speeding traffic in my neighborhood.
Contact the Engineering Division of Public Works at (909) 625-9440.

Also contact the Police Department at (909) 621-4771 if the speeding traffic is occurring now.  Please be prepared to provide the dispatcher with a general vehicle description, including whenever possible the make, model, color, and vehicle license number.

To report ongoing traffic concerns, call the Police Department traffic hotline at (909) 448-3659

I want to complain about a car parked on someone’s lawn.
Contact Code Enforcement at (909) 625-9477.

 

I want to complain about garbage cans left on the sidewalk.
Contact Code Enforcement at (909) 625-9477.

I want to complain about tree roots lifting up the sidewalk.
Contact the Public Works Operations Division Monday through Thursday 6:30 a.m. to 5:00 p.m. at (909) 625-9465.

I want to complain about a broken sidewalk.
Contact the Operations Division of Public Works Monday through Thursday from 6:30 a.m. to 5:00 p.m. at (909) 625-9465.

I want to complain about flooding in my neighborhood.
Contact the Engineering Division of Public Works at (909) 625-9446.

I want to complain about a tree limb in the street/in my yard.
Contact the Public Works Operations Division Monday through Thursday from 6:30 a.m. to 5:00 p.m. at (909) 625-9465.

The drains/sewers in my street smell bad.
Contact the Public Works Operations Division Monday through Thursday 6:30 a.m. to 5:00 p.m. at (909) 625-9465.

I want to complain about illegal construction in my neighborhood.
Contact the City's Code Enforcement Hotline at: (909) 447-3519

I want to complain about an unmaintained property in my neighborhood.
Contact the City's Code Enforcement Hotline at: (909) 447-3519.

I want to complain about a car parked on a lawn in my neighborhood.
Contact the City's Code Enforcement Hotline at: (909) 447-3519.


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