Low Graphics Version
  
 Homepage > FAQs > Questions and AnswersE-mail storyPrint friendly format
Fire Department
How do I schedule a fire station tour?
How can I get a patch from the City of Montclair Fire Department?
With the recent brush fires, how can I protect my home ?
How long does it take a fire engine to get to a fire or medical emergency after 911 has been called?
What can I do to protect my home from wildland fires?
Where can I get CPR classes?
Where can I get first aid classes?
What do firefighters do when they are not on calls fighting fires?
When there is only a small fire, why do so many fire engines respond?
How do I go about drawing up an escape plan for my home/business?
A member of my family is disabled.  What does he/she do during a fire?
What is the best thing to do for a burn?
What type of fire extinguisher should I purchase for my home and how will I know how to use it properly?
Do I need to put a smoke detector in every room? How many do I need?
Why do I have to dial 9-1-1. Can't I call the fire station direct and save time?
What should I do during an earthquake?
When I call 9-1-1 for a medical emergency, why does an engine arrive in addition to an ambulance?
When responding to a call in the “middle of the night” do the firefighters have to use the sirens even though traffic is minimal?
What is the work schedule for firefighters?
Where should I place the smoke detectors in my home?
How do I make sure my smoke detector works?
Should I have a fire extinguisher in my home?
What is the Paramedic Subscription Program?
How do I apply for the Paramedic Subscription Program?
Who is eligible to join the Paramedic Subscription Program?
Who is covered if I subscribe to the Paramedic Program?
Are visitors of the subscribing member and businesses covered?
Is my ambulance ride to the hospital covered?
Will the Fire Department still respond if I do not subscribe to the Paramedic Subscription Program?
Will I be responsible for any of the charges if I become a Paramedic Subscription Program subscriber?
If I decide not to join the Paramedic Subscription Program, what are the charges for the Emergency Medical Services provided by the Montclair Fire Department?
 
 

How do I schedule a fire station tour?
You can contact the fire department at (909) 447-3540.  Fire Station tours are normally scheduled on the second Tuesday and third Wednesday of each month by appointment only.  If you would like a tour on a different day of the week and/or require special accomodations, please contact the fire department with your request. 

How can I get a patch from the City of Montclair Fire Department?
In the past, the Montclair Fire Department would provide department patches to collectors.  Due to security reasons and the possible misuse of the patch, the department will no longer give out patches.

With the recent brush fires, how can I protect my home ?
To protect your home from wildfires you must create a safety zone or firebreak by reducing the amount of dead or dying fuel (vegetation) around your home. This does not necessarily mean all vegetation should be removed. In fact, having fire-resistant plants and trees around your home that are properly trimmed and well watered can serve as a firebreak. For a list of things to do to protect your home from wildfires, contact the Fire Prevention Bureau at (909) 447-3540. You can also visit www.firewise.org for more information.

How long does it take a fire engine to get to a fire or medical emergency after 911 has been called?
It takes between 3-5 minutes for an engine or ambulance to arrive on scene after a 9-1-1 call has been received.

What can I do to protect my home from wildland fires?

To protect your home from wildfires you must create a safety zone or firebreak by reducing the amount of dead or dying fuel (vegetation) around your home. This does not necessarily mean all vegetation should be removed. In fact, having fire-resistant plants and trees around your home that are properly trimmed and well watered can serve as a firebreak.

Where can I get CPR classes?

There are two places you can contact for CPR classes:

 1.  American Red Cross at (909) 888-1481           

 2.  Baldy View ROP AT (909) 624-0063

http://www.ie-redcross.org/index.asp?IDCapitulo=62K5495SUR

Where can I get first aid classes?
The American Red Cross offers classes in first aid. For information, call (909) 888-1481

http://www.ie-redcross.org/index.asp?IDCapitulo=62K5495SUR

What do firefighters do when they are not on calls fighting fires?

Training takes up a good deal of their time when they are not on call. Firefighters are required to have at least 20 hours of emergency-related training each month. Firefighters also participate in fire safety inspections and drive the community to become familiar with the area to reduce response time during incidents. Firefighters must also check and maintain their equipment and clean and maintain their stations.


When there is only a small fire, why do so many fire engines respond?
The standard response to a residential structure fire includes 3 engine companies, 1 rescue squad, and 1 Division Chief. If these units are not needed, they are released upon arrival. The main goal of the Montclair Fire Department is to protect lives and property and this level of response is needed to accomplish this goal.

How do I go about drawing up an escape plan for my home/business?
The four basic steps to draw up an escape plan for your home includes:

  1. Draw a floor-plan of your home;
  2. Agree on a meeting place;
  3. Practice your escape plan; and
  4. Make your exit drill realistic.

You can also refer to www.survivealive.org for information including how to survive alive, tour the survival house, fire and life safety information, and kids and teachers information.

A member of my family is disabled.  What does he/she do during a fire?
Assure that you have a well-defined escape plan. Make sure that people who are confined to a wheelchair have immediate access to their wheelchair when an emergency occurs. Call the fire department at (909) 447-3540 to make sure the person’s special needs are in the 911 dispatch system.

What is the best thing to do for a burn?
Cool a burn with water. Do not use ointments, butter or other substances. For minor burns contact a physician. For serious burns, dial 9-1-1 immediately.

What type of fire extinguisher should I purchase for my home and how will I know how to use it properly?

There are two types of fire extinguishers available on the market today.  They are either rechargeable or disposable and come in portable sizes. Portable extinguishers (rechargeable or disposable) for home use are not designed to fight large or spreading fires.  Even against small fires, they are useful only under certain conditions.

  • The operator must know how to use the extinguisher.  There is no time to read directions during an emergency.
  • The extinguisher must be within easy reach, in working order and fully charged.
  • The operator must have a clear escape route that will not be blocked by fire.
  • The extinguisher must match the type of fire being fought.  Extinguishers containing water are unsuitable for use on grease or electrical fires.
  • The extinguisher must be large enough to put out the fire.  Many portable extinguishers discharge completely in as few as eight to ten seconds.

Choosing your extinguisher:
Select only fire extinguishers that have been tested by an independent laboratory (e.g. Underwriters Laboratories) and labeled for the type and size of fire they can extinguish. Use these labels as a guide to purchase the type of extinguisher that suits your needs.  Multipurpose fire extinguishers, labeled ABC, may be used on all three classes of fire.  If you use the wrong type of extinguisher, you can endanger yourself and make the fire worse.

Classes of Fires:
Class A: Ordinary combustibles such as wood, cloth and paper.
Class B:  Flammable liquids such as gasoline, oil and oil-based paints.
Class C:  Energized electrical equipment which includes wiring, fuse boxes, circuit breakers, machinery and appliances.

Extinguisher Sizes:
Portable fire extinguishers are also rated for the size of fire they can handle.  This rating will appear on the label (e.g. 2A:10B:C.)  The larger the numbers, the larger the fire that the extinguisher can put out, but higher-rated models are often heavier.  Make sure you can hold and operate the extinguisher before you purchase it.

Installation and Maintenance:
Fire extinguishers should be installed in plain view, above the reach of children, near an escape route and away from stoves and heating appliances.

Fire extinguishers require routine maintenance.  Read your operator's manual to learn how to inspect and maintain the extinguisher.

Rechargeable extinguishers must be serviced after every use, while disposable extinguishers can be used only once and must be replaced after use. 

Remember the PASS-word:

Pull the pin: This unlocks the lever and allows you to discharge the extinguisher.

Aim low: Point the extinguisher nozzle (or hose) at the base of the fire.

Squeeze the lever above the handle: This discharges the extinguishing agent.  Releasing the lever will stop the discharge.

Sweep from side to side: Moving carefully toward the fire, keep the extinguisher aimed at the base of the fire and sweep side to side until the flames are extinguished.  Watch the fire area.  If the fire reignites, repeat the process.

Even if you think you've extinguished the fire, always be sure to call the fire department to inspect the fire site.

Do I need to put a smoke detector in every room? How many do I need?

Smoke Detectors should be placed outside each sleeping area and on every level of the home, including the basement. On floors without bedrooms, detectors should be installed in or near living areas such as dens, living rooms, or family rooms.


Why do I have to dial 9-1-1. Can't I call the fire station direct and save time?

The 9-1-1 emergency system is designed to save valuable seconds. When you dial 9-1-1, the system routes the police or fire unit that is closest to your home. Fire stations are not properly equipped to take emergency calls and calling the station directly actually wastes response time.

What should I do during an earthquake?

If you are indoors, stay there. Get under a desk or table, or crouch down along an inside wall or hallway. If you are outdoors, get into an open area away from trees, buildings, walls or power lines. If you are driving, pull your car to the side of the road and stop. Avoid overpasses or power lines. Remain inside until shaking is over. If you are in a high-rise building, stay away from windows and outside walls. Get under a table. Do not use elevators.

See the attached link for more information on earthquakes and preparedness.

Click to View

When I call 9-1-1 for a medical emergency, why does an engine arrive in addition to an ambulance?

The fire department serves as the first responders for all medical emergencies.  Our two fire stations are strategically located in Montclair so our response times have a positive effect on medical emergencies.  In addition to our paramedics, the rest of our fire personnel are certified Emergency Medical Technicians (EMT).  The transportation of patients is provided by American Medical Response a private ambulance company that provides transport services to most of San Bernardino County. It is also important to remember that with many medical emergencies extra hands and bodies are necessary to assist with the care and moving of a patient onto a gurney.

When responding to a call in the “middle of the night” do the firefighters have to use the sirens even though traffic is minimal?

Yes, the state vehicle code requires that while responding Code-3, an emergency response vehicle must have all emergency lights on and the siren sounding.  A Code-3 response is initiated when life, property or the environment is in immediate danger.  Some examples are chest pain, difficulty breathing, fire, hazardous materials spill, and auto accidents.


What is the work schedule for firefighters?

Firefighters are on duty 24 hours a day, 7 days a week.  Currently, our department works what is called a 3/4 schedule.  This means our firefighters work a 24-hour shift and are then off for 24 hours. This rotation continues for three shifts then firefighters have four days off. We have three shifts that rotate through this schedule.

Where should I place the smoke detectors in my home?

Where you place smoke detectors depends on the size and layout of your home, and where people sleep in your home. Since the primary job of a smoke detector is to awaken sleeping persons and warn them of urgent danger, put a detector in each sleeping room and place additional detector(s) in the hallway or area by the bedrooms within five feet of the door to these rooms. In a house where the bedrooms are upstairs, one additional detector should be near the top of the stairs to the bedroom area.

Don't put detectors within six inches of where walls and ceilings meet, or near heating and cooling ducts. Detectors located in these areas may not receive the flow of smoke required to activate the alarm.

Smoke detectors don't need much attention, regular testing and prompt replacement of batteries is all that is needed. Batteries will last approximately one year. If your battery-powered detector begins to emit its low-power warning sound (usually short beeps), remove the weak battery and replace it immediately with a fresh one. Have a new battery on hand always. However, if you neglect these requirements, your detector won't do its job if a fire starts.

Feel free to contact the Fire Prevention Bureau at (909) 447-3540 for assistance with proper placement of smoke detectors.

How do I make sure my smoke detector works?

Make sure you change the battery in your smoke detector once a year.  In the meantime, press the button on your smoke detector to make sure it works at least once a month.  If at any time your smoke detector begins to “chirp” consistently this is a signal that your battery needs to be changed.

Should I have a fire extinguisher in my home?

Yes.

Install extinguishers in plain view.

  • Extinguishers should be located in convenient locations throughout the home.
  • Place them in areas that contain potential fire hazards such as the kitchen (not too close to the stove), workshop, garage, and basement.
  • In each area, place the extinguisher near the door so you can reach it easily, extinguish the fire and ensure a quick, safe escape.

What is the Paramedic Subscription Program?

For just $24 per year or $4 per trash and sewer billing cycle for residential subscribers or $50 per year for businesses with 15 or fewer employees and $100 per year for businesses with 16 or more employees, you may subscribe to Montclair Fire Department-provided Emergency Medical Services (EMS).  This program includes all Basic Life Support services and Advanced Life Support (paramedic) services provided by the Fire Department.

Under no circumstances will the delivery and application of available Paramedic services provided by the Montclair Fire Department be delayed or refused based upon a person's or businesses participation in the Paramedic Subscription Program or their ability to pay.

All Montclair residents and businesses have the opportunity to participate in the Paramedic Subscription Program.  Membership provides unlimited use of the EMS services provided by the Montclair Fire Department for the subscribers and their family members and for the business owners and their employees.

How do I apply for the Paramedic Subscription Program?

Contact Customer Service at (909) 625-9472 or the Fire Department at (909) 447-3540 to request an application.

Who is eligible to join the Paramedic Subscription Program?

Any resident or business within Montclair's city limits or within the unincorporated area of San Bernardino County protected by the contract by the Montclair Fire Department.

Who is covered if I subscribe to the Paramedic Program?

Immediate family members of the subscribing member and employees of the subscribing business during business hours.

Are visitors of the subscribing member and businesses covered?

No, only the immediate family members or employees.

Is my ambulance ride to the hospital covered?

No. Medical transportation, emergency or non-emergency, is provided by a private company and will be billed separately.

Will the Fire Department still respond if I do not subscribe to the Paramedic Subscription Program?

Yes, the Fire Department will respond to any and all calls for assistance.

Will I be responsible for any of the charges if I become a Paramedic Subscription Program subscriber?

No.  You will not be responsible for any Fire Department charges.  However, your insurance carrier, Medicare, or Medical will be billed and any payments from them will be considered payment in full.  Non-subscribers will be billed for the full amount of the services received by the Montclair Fire Department.

If I decide not to join the Paramedic Subscription Program, what are the charges for the Emergency Medical Services provided by the Montclair Fire Department?

Resident, Basic Life Support - $0 per call
Resident, Advanced Life Support - $100 per call
Nonresident, Basic Life Support - $299 per call
Nonresident, Advanced Life Support - $387 per call


    Copyright © 2002 - 2017 City of Montclair, CA