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Expand/Contract Questions and Answers

  • What are City Hall hours?

  • I have a question about a bill from the City.

  • I want to complain about uncollected trash.

  • What time should I place my trash containers at the curb?

  • Where should my trash containers be placed?

  • What are the charges for residential trash and sewer services?

  • How often will I be billed for trash and sewer?

  • I just moved to Montclair. How do I start trash service?

  • Can I choose my own trash hauler?

  • Is trash collection mandatory?

  • Are trash, sewer, and water charges all on one bill?

  • I'm moving out of the City of Montclair. How do I discontinue my trash and sewer service?

  • How and when can I pay my trash and sewer bill?

  • Are there utility payment drop boxes located at City Hall?

  • Can I have my trash and sewer payment taken directly from my checking account?

  • Can I pay my trash and sewer bill with my credit card?

  • What happens if my check for payment of my trash and sewer account is returned from the bank?

  • Is there a senior discount available for trash and sewer service?

  • How do I request trash containers?

  • How do I replace a damaged trash container?

  • What items can I place in my black trash container?

  • What items cannot be placed in my black trash container?

  • Can I recycle plastic?

  • What items can I place in my blue recycling container?

  • What items cannot be placed in my blue recycling container?

  • I want to know more about recycling.

  • How do I order recycling containers?

  • What items can I place in my green greenwaste container?

  • What items cannot be placed in my greenwaste container?

  • What happens if my trash day falls on a holiday?

  • Why was I charged a late fee on my trash and sewer bill?

  • How do I obtain a dumpster?

  • I want to complain about trash containers left on the sidewalk.

  • When is the trash collected on my street?

  • What is the street-sweeping schedule?

  • How do I dispose of computers and televisions?

  • How do I dispose of used tires?

  • How do I dispose of paint, toxic materials, used motor oil and car batteries?

  • How do I dispose of bulky items like appliances and furniture?

  • I received a collection letter. What do I do?

  • Why was a lien placed on my property for trash and sewer services?

  • A trash and sewer lien was placed on my property. What do I do?

  • Why was my property assessed for trash and sewer services?

  • I am refinancing / selling my house and trash and sewer liens have been placed against my property. What do I do?

  • Where is the nearest landfill?

  • I want to report illegal dumping.

  • How much does a business license cost?

  • How do I know if a tree in front of my property is my responsibility or the City's?

  • Can I trim or cut down my parkway tree?

  • Are street sweeping restrictions enforced on holidays?

  • Why aren't there speed bumps on City streets?

  • There is a leaky fire hydrant on my street.

  • I would like a speed bump installed on my street.

  • I need my street address repainted.

  • I need to have the colored curb repainted.

  • I want to request a no parking zone.

  • The pavement is broken.

  • I want to request a stop sign.

  • How can I avoid construction zones?

  • How can I avoid congested areas?

  • How long is the construction at “XXXX” going to last?

  • A street light is out.

  • The traffic lights are out.

  • My street sign is missing or damaged.

  • I want to complain about potholes.

  • I want to report illegal dumping.

  • How can I conserve energy?

  • The irrigation system in my street is broken or leaking.

  • The trees along my street are diseased.

  • How do I dispose of heavy trash like household appliances?

  • Can I use charcoal lighter fluid?

  • When/how can I burn leaves?

  • How do I dispose of used motor oil?

  • How do I dispose of car batteries?

  • How do I dispose of paint and toxic materials?

  • Where is the nearest city dump site?

  • How do I dispose of a Christmas tree?

  • How do I order recycling containers?

  • Can I recycle plastic?

  • I want to know more about recycling.

  • I want to report blocked storm drains.

  • My property is currently served by a private sewer (septic) system. Can I connect to the City sewer system?

  • If I decide not to join the Paramedic Subscription Program, what are the charges for the Emergency Medical Services provided by the Montclair Fire Department?

  • Will I be responsible for any of the charges if I become a Paramedic Subscription Program subscriber?

  • Will the Fire Department still respond if I do not subscribe to the Paramedic Subscription Program?

  • Is my ambulance ride to the hospital covered?

  • Are visitors of the subscribing member and businesses covered?

  • Who is covered if I subscribe to the Paramedic Program?

  • Who is eligible to join the Paramedic Subscription Program?

  • How do I apply for the Paramedic Subscription Program?

  • What is the Paramedic Subscription Program?

  • I want to report bad tasting/looking water. Who do I contact?

  • The water pressure has dropped in my neighborhood. Who do I contact?

  • I have a complaint about my water bill. Who do I contact?

  • My water bill is incorrect. Who do I contact?

  • I want to connect to the City sewer.

  • I want to report illegal dumping.

  • Where is the nearest landfill?

  • I'm refinancing/selling my house and trash and sewer liens have been placed against my property. What do I do?

  • Why was my property assessed for trash and sewer services?

  • A trash and sewer lien was placed on my property. What do I do?

  • Why was a lien placed on my property for trash and sewer services?

  • How do I dispose of bulky items like appliances and furniture?

  • How do I dispose of used motor oil?

  • How do I dispose of car batteries?

  • How do I dispose of paint and toxic materials?

  • How do I dispose of used tires?

  • How do I dispose of computers and televisions?

  • What is the street-sweeping schedule?

  • When is the trash collected on my street?

  • I want to complain about trash containers left on the sidewalk.

  • How do I obtain a dumpster?

  • How do I order recycling containers?

  • I want to know more about recycling.

  • Can I recycle plastic?

  • I received a collection letter. What do I do?

  • What happens if my check for payment of my trash and sewer account is returned from the bank?

  • Why was I charged a late fee on my trash and sewer bill?

  • What happens if my trash day falls on a holiday?

  • What items cannot be placed in my greenwaste container?

  • What items can I place in my greenwaste container?

  • What items cannot be placed in my blue recycling container?

  • What items can I place in my blue recycling container?

  • What items cannot be placed in my black trash container?

  • What items can I place in my black trash container?

  • How do I replace a damaged trash or recycling container?

  • How do I request trash containers?

  • Is there a senior discount available for trash and sewer service?

  • Can I pay my trash and sewer bill over the Internet?

  • Can I pay my trash and sewer bill with my credit card?

  • Can I have my trash and sewer payment taken directly from my checking account?

  • Are there utility payment drop boxes located at City Hall?

  • How and when can I pay my trash and sewer bill?

  • I'm moving out of the City of Montclair. How do I discontinue my trash and sewer service?

  • How do I start water service?

  • Are trash, sewer, and water all on one bill?

  • Is trash collection mandatory?

  • Can I choose my own trash hauler?

  • I just moved to Montclair. How do I start trash service?

  • How often will I be billed for trash and sewer?

  • What are the charges for residential trash and sewer services?

  • Where should my trash containers be placed?

  • What time should I place my trash containers at the curb?

  • I want to complain about uncollected trash.

  • I have a question about a bill from the City.

  • What are the rules about parking in the city?

  • A traffic sign is broken, missing, or illegible.

  • A traffic signal is out.

  • What are the city restrictions on operating oversize vehicles?

  • I want a car towed from my property.

  • A car alarm is driving me crazy.

  • Where can I get a handicapped parking permit?

  • How do I obtain a parking permit?

  • When can’t I park because of street cleaning?

  • I want to report an abandoned vehicle.

  • Where can I get help with my car registration?

  • Where can I renew my driver's license?

  • I want to fight a traffic ticket.

  • I need help with a traffic ticket.

  • Can I pay my parking ticket online?

  • I want to contest a parking ticket.

  • I have a question about a parking ticket.

  • My car was vandalized.

  • My vehicle has vanished.

  • How can I get a parking permit?

  • I want to contest a citation I received for a traffic violation.

  • I want to contest a parking ticket I received in Montclair.

  • Is there a skateboard park in Montclair?

  • I would like graffiti removed from the park.

  • Are there athletic or fitness programs for adults?

  • Tell me about athletic or fitness programs for children.

  • Are bus and rail service conveniently available to Montclair residents?

  • What forms of public transportation are there in the city.

  • How can I get from Point A to Point B?

  • What are the fares?

  • Where is the bus/subway/light rail station?

  • Where can I make my Utility Services payment?

  • I have a question about a bill from the city.

  • I have a complaint about my gas, electric, water, telephone, cable, service.

  • I have a complaint about my cable bill.

  • I have a question about my Federal Taxes.

  • I have a question about my State Taxes.

  • Can I pay property taxes online?

  • I have a question about my property or real estate taxes.

  • How will I be notified about rolling blackouts?

  • I want to report bad tasting/looking water.

  • I want to report a gas leak.

  • I haven’t received my (water, electric, gas) bill this month.

  • My gas bill is wrong.

  • My electric bill is wrong.

  • My water bill is incorrect. Who do I contact?

  • Where is the animal shelter?

  • Where do I get a hunting license?

  • I have a problem with barking dogs

  • I have a stray cat.

  • I want to report an abused pet.

  • I want to report a stray dog / cat.

  • I have a dangerous animal, snake on my property.

  • I have a problem with bees.

  • I have a problem with rats & other pests.

  • What are the leash laws?

  • Where are the dog parks?

  • Where do I get a license for my dog / cat?

  • I want to volunteer to work with animals.

  • I want a dead animal removed.

  • Are there regulations on the maximum permissible number of pets?

  • Tell me about rabies.

  • I have been bitten by an animal.

  • Where can I get my pet spayed or neutered?

  • I have a sick or injured pet.

  • I have lost my pet.

  • I want to give away my dog or cat (for adoption).

  • I want to adopt a pet (dogs, cats & rabbits).

  • Where is the animal shelter?

  • I have no heat or hot water.

  • I want to rent a city owned apartment.

  • What programs are there to help me fix up my property?

  • Where can I apply for a Business License?

  • Tell me about Fire Safety Inspections for my business.

  • Do I need a license or permit to run a business out of my house?

  • Can I renew my driver's license online?

  • Do I need a permit for a new swimming pool?

  • Do I need a permit for my business sign?

  • Who do I contact about filming in Montclair?

  • Can I attach a sign to utility poles and streetlight poles?

  • Do I need a permit for a yard or garage sale?

  • Do I need a permit to film in the city?

  • Do I need a license to operate a business out of my home?

  • What can I expect when the Fire Department conducts a fire inspection in my place of business?

  • How can I get my business’ fire extinguisher serviced?

  • Where are fire extinguishers placed in a commercial building?

  • How do I transfer my business to a new owner?

  • Can I put up a sign to advertise a yard/garage sale?

  • Do I need a permit for a yard/garage sale?

  • Do I need a license to work from home?

  • Can I get a sign for my business?

  • If I decide not to join the Paramedic Subscription Program, what are the charges for the Emergency Medical Services provided by the Montclair Fire Department?

  • Will I be responsible for any of the charges if I become a Paramedic Subscription Program subscriber?

  • Will the Fire Department still respond if I do not subscribe to the Paramedic Subscription Program?

  • Is my ambulance ride to the hospital covered?

  • Are visitors of the subscribing member and businesses covered?

  • Who is covered if I subscribe to the Paramedic Program?

  • Who is eligible to join the Paramedic Subscription Program?

  • How do I apply for the Paramedic Subscription Program?

  • What is the Paramedic Subscription Program?

  • Should I have a fire extinguisher in my home?

  • How do I make sure my smoke detector works?

  • Where should I place the smoke detectors in my home?

  • What is the work schedule for firefighters?

  • When responding to a call in the “middle of the night” do the firefighters have to use the sirens even though traffic is minimal?

  • When I call 9-1-1 for a medical emergency, why does an engine arrive in addition to an ambulance?

  • What should I do during an earthquake?

  • Why do I have to dial 9-1-1. Can't I call the fire station direct and save time?

  • Do I need to put a smoke detector in every room? How many do I need?

  • What type of fire extinguisher should I purchase for my home and how will I know how to use it properly?

  • What is the best thing to do for a burn?

  • A member of my family is disabled. What does he/she do during a fire?

  • How do I go about drawing up an escape plan for my home/business?

  • When there is only a small fire, why do so many fire engines respond?

  • What do firefighters do when they are not on calls fighting fires?

  • Where can I get first aid classes?

  • Where can I get CPR classes?

  • What can I do to protect my home from wildland fires?

  • How long does it take a fire engine to get to a fire or medical emergency after 911 has been called?

  • With the recent brush fires, how can I protect my home ?

  • How can I get a patch from the City of Montclair Fire Department?

  • How do I schedule a fire station tour?

  • What information should I have when reporting a 9-1-1 emergency?

  • There is a large swarm of bees on my property, what do I do?

  • Can I call 9-1-1 from my cell phone?

  • General Emergency Management Information

  • California Office of Emergency Services (OEC)

  • How do I contact FEMA/state disaster agencies?

  • A fire hydrant has been opened.

  • A fire hydrant has been hit by a car.

  • A water main has broken.

  • How do/when should I shut off the gas to my house?

  • Where are the public disaster shelters?

  • What do I do to prepare for an earthquake or other natural disaster?

  • Where is the Police Department?

  • I want to get the crime statistics for the area I'm moving to.

  • I know about an illegal pay phone and don't know what to do.

  • I want to start or join a neighborhood watch.

  • How and when do I use Small Claims Court.

  • I am the victim in a pending criminal case, and want to know if the defendant has posted bail or has been released from jail.

  • I want to report cruelty to animals.

  • I know about an arson fire.

  • Who is on the most wanted list?

  • I want to report spousal abuse.

  • I want to report child abuse.

  • I want to report a burglary.

  • I want to report a hate crime.

  • I know a corrupt police officer.

  • I want to report graffiti.

  • I want to report drug dealing.

  • I want to notify someone about gang activity.

  • I have information about a crime.

  • I want a copy of the city budget.

  • How do I get a copy of a city document?

  • How can I see all the municipal laws?

  • I need a passport.

  • I want to become a US citizen.

  • I need a copy of a marriage certificate.

  • I need a copy of a birth or death certificate.

  • I need a marriage license.

  • Where are the polling stations?

  • How and where do I register to vote?

  • Where are the nearest hospitals?

  • I have a pest problem in my house.

  • I need to know about Medicare and Medicaid.

  • I would like to know about Social Security Services?

  • Is there a user forum within the community to discuss topics about our Local City and State topics?

  • Tell me about Fair Housing program.

  • Telephone number of the nearest Department of Employment.

  • How do I report welfare fraud?

  • I am an employer looking for qualified employees.

  • I need job related advice.

  • I want to report elder abuse.

  • I want to report a child in danger.

  • I need to know about food stamps.

  • I want to complain about a car parked on a lawn in my neighborhood.

  • I want to complain about an unmaintained property in my neighborhood.

  • I want to complain about illegal construction in my neighborhood.

  • The drains/sewers in my street smell bad.

  • I want to complain about a tree limb in the street/in my yard.

  • I want to complain about flooding in my neighborhood.

  • I want to complain about a broken sidewalk.

  • I want to complain about tree roots lifting up the sidewalk.

  • I want to complain about garbage cans left on the sidewalk.

  • I want to complain about a car parked on someone’s lawn.

  • I want to complain about speeding traffic in my neighborhood.

  • I want to complain about a street closure.

  • I want to complain about construction noise.

  • I want to complain about an illegal addition on a home.

  • I want to complain about a fence.

  • I want to complain about a car blocking my driveway.

  • I want to complain about trees blocking my view.

  • I want to complain about a car alarm.

  • How do I lodge a general complaint?

  • I want to complain about noisy neighbors.

  • I want to make a complaint against a Firefighter/Fire Department employee.

  • I want to make a complaint against a police officer.

  • I want to complain about a traffic officer.

  • I want to complain about a teacher.

  • I have a complaint about a city employee.

  • How often may I have a Yard Sale?

  • What is the Habitat for Humanity ReStore?

  • How do I dispose of a Christmas tree?

  • When does the City's Planning Commission meet? Can I attend?

  • Can I view the Montclair Municipal Code online?

  • What should I do during an earthquake?

  • Where can I get CPR classes?

  • Where can I get first aid classes?

  • How do I contact the County of San Bernardino Personnel Department?

  • How often do you recruit for a particular position?

  • Can I e-mail my employment application?

  • Do you accept employment applications for positions that are not open?

  • Do you accept interest cards for employment?

  • Who can I call about my cable bill/service?

  • Can I fax my employment application?

  • My neighbor's tree is hanging over my yard, what can I do?

  • Where can I get a copy of a birth certificate, marriage license information, or a death certificate?

  • What do I do if I have a problem/question about a City tree, sewer lateral, or a public sidewalk?

  • Notifying The Defendant Of The Claim

  • Who Will Hear Your Case?

  • Where Can You File Your Claim?

  • Small Claims Court Checklists

  • Who Can File A Claim?

  • What is Small Claims Court?

  • Where and how do I file a Small Claims Action?

  • How can I get a copy of a Montclair Municipal Code Section?

  • Do you carry tax forms?

  • Do you have programs for children?

  • Do you have Internet access?

  • What are the Planning Division's hours?

  • What happens if my trash day falls on a holiday?

  • Where is the Finance Department located?

  • How do I contact the County of San Bernardino?

  • What is the City phone number?

  • Where is City Hall?

  • When are where are the City Council meetings conducted?

  • What are the City's closed holidays for 2014?

  • Who is the City's cable provider?

  • Who are the City's Federal, State and Local Representatives?

  • What school districts serve Montclair?

  • Telephone number of Human Resources Hotline.

  • The water pressure has dropped in my neighborhood.

  • How do I leave a message for a Council Member?

  • I want to complain about uncollected trash.

  • What are City Hall Hours?